FAQs

1. What is lolydoly?

lolydoly is an ecommerce store that specializes in modern simplicity products. We offer a range of functional and aesthetically pleasing products for everyday needs.

2. What is the top-selling item at lolydoly?

Our top-selling item is the laundry shoe bag, which provides a convenient solution for keeping shoes organized and protected.

3. What is your return policy?

We have a 30-day return policy. To be eligible for a return, the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Please contact us at contact@lolydoly.com to initiate a return.

4. How long does shipping take?

On average, shipping takes 5-12 business days. However, please note that there may be circumstances and delays that are out of our control, such as natural disasters or holidays.

5. Can I cancel my order?

You can cancel your order within 24 hours of placing it by sending us an email with the subject line "CANCEL". If the item has already shipped, we are unable to cancel the order.

6. What should I do if my item arrives damaged?

If your item arrives damaged, please contact us with your order number and a picture of the damaged product. We will be happy to send you a replacement free of charge.

7. Do you ship internationally?

Yes, we offer international shipping. Please note that shipping times may vary depending on the destination.

8. How can I contact lolydoly?

You can reach us at contact@lolydoly.com for any questions or concerns. We strive to respond within 24 hours.

9. Can I return a personalized or custom-made item?

Unfortunately, personalized or custom-made items cannot be returned unless they are defective or damaged. Please contact us if you have any concerns about your specific item.

10. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer payment through PayPal for added convenience.